Returns and Exchanges
We hope that you are happy with your purchase. If for any reason you are not completely satisfied with your selection, we will gladly return or exchange any item(s) purchased within 30 days of receipt. If you choose to exchange your item(s), we will send the new order to you with free standard shipping.
*Exclusions: Washed, worn, altered, embroidered, or screen printed items may not be returned unless there is a product defect. We recommend that you test shoes on carpet prior to wearing them to work, because we are unable to return them if they show visible signs of wear. Shipping and processing charges are non-refundable.
How to Return and Exchange
In Store
We will gladly accept returns and exchanges for purchases made at one of our stores, online or during one of our onsite uniform sales.
710 Boulevard St
Dover, OH 44622
330-602-6773
(Across from Union Hospital)
7737A Cox Ln
West Chester, OH 45069
513-755-3333
(Tylersville Corner Plaza, Behind IHOP next to Palm Beach Tan)
Store Hours:
Dover
Monday 9 A.M. - 6 P.M.
Tuesday 9 A.M. – 6 P.M.
Wednesday 9 A.M. – 6 P.M.
Thursday 9 A.M. – 6 P.M.
Friday 9 A.M. – 6 P.M.
Saturday 9 A.M. – 3 P.M.
Sunday CLOSED
West Chester
Monday 10 A.M. - 8 P.M.
Tuesday 10 A.M. – 8 P.M.
Wednesday 10 A.M. – 8 P.M.
Thursday 10 A.M. – 8 P.M.
Friday 10 A.M. – 8 P.M.
Saturday 10 A.M. – 6 P.M.
Sunday 12 P.M. - 5 P.M.
Shipped Orders:
To help assist with your return or exchange, we have included a prepaid shipping label with your return shipment. If you did not receive a return label with your shipment, please contact our customer service department at 877-512-9090 or customerservice@robertsmed.com and we will email you a return label. If you use the return label provided, we will deduct $8.99 plus tax off of the amount of your return/exchange or you may include a check/money order for payment. Please fill out the Return/Exchange form located below. Don’t forget to include your invoice number on the form. Ship to us at your local UPS Store.
All Returns should be shipped to:
Robert’s Medical Uniforms
Returns Department
1135 Commercial Ave SE
New Philadelphia, OH 44663
Wrong or Damaged Items Shipped:
If you received the wrong or damaged items call us at 877-512-9090 or email customerservice@robertsmed.com with your invoice number, name, address, phone number and details of the item you ordered and the item you received.
Get in touch
Have questions about your order, or how to return an item? Contact us so we can reach out and help you through the process.