rETURNS & eXCHANGES

 

Free Shipping on Web Orders of $125 or more

All web orders for $125 or more (prior to shipping & taxes) will qualify for free standard shipping. All in-stock orders ship within 24 hours, excluding holidays and weekends. Items ordered together may not always ship together (back orders are shipped separately at no extra charge). Backorder and special order items will be shipped via standard delivery when available, no express delivery is available for these items. Shipping & Handling Rates by Delivery Method:

Order TotalStandardPremium2nd-Day AirNext-Day Air
up to $14.99$7.99$12.99$19.99$38.99
$15 - $25.99 $8.99$13.99$20.99$39.99
$26 - $49.99$11.99$16.99$23.99$42.99
$50 - $74.99$13.99$18.99$25.99$44.99
$75 - $99.99$14.99$19.99$26.99$45.99
$100 - $124.99$16.99$21.99$28.99$47.99
$125 - $199.99$17.99/FREE$22.99$29.99$48.99
$200 - $499.99$19.99/FREE$24.99$31.99$50.99
$500 +FREECALLCALLCALL
 

*In Stock Items Only

Standard Delivery will arrive in 7-10 business days, delivered by U.S. Mail.

Premium Delivery will arrive in 3-5 business days, delivered by UPS.

Express Delivery will arrive in 1-2 business days depending on your selection, delivered by UPS.

Please note that our premium and express delivery is not available for PO Boxes. Orders shipped to PO Boxes must ship via Standard U.S. Mail.


Returns & Exchanges

We hope that you are happy with your purchase. If for any reason you are not completely satisfied with your selection we will gladly return or exchange any item(s) purchased within 30 days of receipt. If you choose to exchange your item(s) we will send the new order to you with free standard shipping.

*Exclusions: Washed, worn, altered, embroidered or screen printed items may not be returned unless there is a product defect. We recommend that you test shoes on carpet prior to wearing them to work because we are unable to return them if they show visible signs of wear. Shipping and processing charges are non-refundable.


How to Return & Exchange

In Store:

We will gladly accept returns and exchanges for purchases made at one of our stores, online or during one of our on-site hospital uniform sales.

710 Boulevard St
Dover, OH 44622
330-602-6773
(Across from Union Hospital)

7737A Cox Ln
West Chester, OH 45069
513-755-3333
(Tylersville Corner Plaza, Behind IHOP next to Palm Beach Tan)

 

Store Hours:

Dover

Monday 9 A.M. – 6 P.M.
Tuesday 9 A.M. – 6 P.M.
Wednesday 9 A.M. – 6 P.M.
Thursday 9 A.M. – 6 P.M.
Friday 9 A.M. – 6 P.M.
Saturday 9 A.M. – 3 P.M.
Sunday CLOSED

West Chester

Monday 10 A.M. – 8 P.M.
Tuesday 10 A.M. – 8 P.M.
Wednesday 10 A.M. – 8 P.M.
Thursday 10 A.M. – 8 P.M.
Friday 10 A.M. – 8 P.M.
Saturday 10 A.M. – 6 P.M.
Sunday 12 P.M. - 5 P.M.

 

Returns & Exchanges by mail:

To help assist with your return or exchange we have included a prepaid shipping label with your return shipment. If you did not receive a return label with your shipment please contact our customer service department at 877-512-9090 or customerservice@robertsmed.com and we will email you a return label. If you use the return label provided we will deduct $7.99 off of the amount of your return/exchange or you may include a check/money order for payment. Please fill out the Return/Exchange form located on the opposite side of your invoice and include with your shipment. If you are missing your form, a return/exchange form can be found below. Don’t forget to include your invoice number on the form. If you decide to use a different method to ship your return we recommend that you obtain tracking information to ensure delivery of your package. 

All Returns should be shipped to:
Robert’s Medical Uniforms
Returns Department
1135 Commercial Ave SE
New Philadelphia OH 44663


How to Ship your Return/Exchange

Cover or remove the original shipping label and affix the pre-addressed return label to your package. If you are returning shoes please do not use your shoe box as the shipping container. Place the shoe box inside a shipping box and affix the return label to the shipping container.

  1. Package the return, along with your Return/Exchange form and seal securely with tape.
  2. Give the package to your US mail carrier, drop it in the mailbox, or take it to the U.S. Post Office. No postage is required.

The $7.99 cost of using the USPS Return Label will be deducted from the amount of the credit you receive for your refund or exchange. The USPS Return Label cannot be used for more than 5 items. If you have more than five items ship via the carrier of your choice to the address above.

Please allow 14 days for us to receive and process your return. You will not be charged shipping for the exchanged item(s). If you placed your order using a credit card the credit will be posted to your credit card the day we process your return. If you paid by check your refund check will be sent to you via U.S. Mail. If you paid using payroll deduction we will credit your payroll when possible. In the event that payroll has already begun processing you will receive a refund check sent to you via U.S. Mail.

If you need any assistance with processing your return/exchange please call us at 877-512-9090 Monday through Friday 8 A.M.-5 P.M.


Wrong or Damaged Item(s) Shipped

If you received the wrong or damaged items call us at 877-512-9090 or email customerservice@robertsmed.com with your invoice number, name, address, phone number and details of the item you ordered and the item you received. If the requested item is in stock, we will ship it to you right away. We will charge your credit card for the second shipment and then credit your card once the return is received.


Contact US

If you have any questions you can reach us by phone, fax, email or mail.

Order Hotline: 877-512-9090 Monday-Friday 8 A.M. – 5 P.M. EST
Fax: 330-339-6775
Email: customerservice@robertsmed.com
Mail:
Robert’s Medical Uniforms
1135 Commercial Ave SE
New Philadelphia OH 44663